Terms of Service
Last updated: 5 October 2026
1. Agreement
These terms apply to every product and service bought from Systems 2000 Limited (“we”) through s2.co.tz, shop.s2.co.tz or a signed quotation. By placing an order you accept them, together with our Privacy Policy and Service Level Agreement. Managed IT, networking and project work may also be covered by a separate signed agreement; where the two conflict, the signed agreement wins.
2. Your account
Keep your contact details current and your password private. You are responsible for everything done through your account. You must be at least 18, or act for an organisation that has authorised you.
3. Prices, invoices and payment
- Prices are shown in Tanzanian shillings (TZS) or US dollars (USD) and exclude VAT, which is added at the current rate of 18%.
- Recurring services are invoiced 14 days before they renew. Invoices are due on the date shown.
- Payment is accepted through PesaPal (card and mobile money) or by bank transfer.
- Services unpaid 7 days after the due date may be suspended. Services unpaid 30 days after the due date may be terminated and their data deleted.
4. Domain names
Domains are registered with the relevant registry, such as tzNIC for .tz, and are subject to that registry's rules. You are the registrant, and your contact details must be accurate. Renewal must be paid before expiry. A domain that expires may be lost, or may only be recoverable for a registry redemption fee. We are not responsible for a domain lost because a renewal was unpaid.
5. Acceptable use
You may not use our services to:
- break the laws of the United Republic of Tanzania, including the Cybercrimes Act, 2015
- send unsolicited bulk email, or host phishing pages, malware or pirated material
- attack, scan or disrupt other systems
- use more server resources than your plan allows, or run processes that degrade service for other clients
We may suspend a service immediately, without refund, to stop abuse or to protect other clients. Where it is safe to do so, we will tell you why.
6. Backups and your data
We back up hosting accounts daily for our own disaster recovery. We do not guarantee those backups for restoring your individual files, so keep your own copies of anything important. Restores on request are free of charge and carried out on a best-effort basis.
7. Cancellations and refunds
You can cancel any service from the client area before its next renewal. Hosting fees are refundable within 30 days of a first order. Domain registrations, renewals, software licences and setup fees are not refundable.
8. Hardware and software sales
Goods bought from shop.s2.co.tz or on quotation carry the manufacturer's warranty. Faulty goods reported within 7 days of delivery are repaired or replaced. Ownership passes to you on full payment.
9. Liability
We provide services with reasonable skill and care. To the extent the law allows, our total liability in any 12 months is limited to the fees you paid us in that period. We are not liable for lost profits, lost data or indirect loss. Service credits under the SLA are the remedy for downtime.
10. Changes and termination
We may change these terms by posting a new version here, giving 30 days' notice of material changes by email. Either party may end a service in line with section 7. Sections 3, 6 and 9 survive termination.
11. Law
These terms are governed by the laws of the United Republic of Tanzania. The courts of Tanzania have jurisdiction over any dispute.
12. Contact
Systems 2000 Limited, 16 Zanaki Street, P.O. Box 372, Kisutu, Dar es Salaam, Tanzania · support@s2.co.tz · +255 767 987 304 · support tickets: s2.co.tz/ostic
Registered office: Plot 2008/93, Indira Gandhi Street / Morogoro Road, Mchafukoge Ward, Ilala CBD, Dar es Salaam 11105, Tanzania. Incorporation number 27480.
